Showing posts with label council. Show all posts
Showing posts with label council. Show all posts

Thursday, 11 February 2010

Accountability in the Public Sector


I have worked in the public sector for nearly three years, and have previously written an article comparing the different career structures between them. In this follow up article, I'd like to compare them in terms of their different levels of accountability and risk appetite.

Accountability and risk appetite are very much related. Your level of accountability will correspond to a high degree with your level of risk appetite. As an example of this, you only need to look to the investment bankers who have wrought global financial crisis. With little accountability for their actions, they were free to take greater risks, and thus plunge the rest of us into recession.

The higher the level of accountability, the lower the level of risk appetite.

Local government is a public body that serves its community and citizens. It is paid for in part through the generation of revenue streams from council tax (paid for by the tax payer), and in part from central government subsidies.

Local government is therefore accountable to the tax payer, as they largely pay for it. This accountability affects the level of risk that any local government body is able to take. There would be a public outcry if a local authority or public body invested heavily in a new service, system or project, only for it to fail.

This is a scenario that has happened frequently in central government IT projects, so experience shows us the level of public dis-satisfaction when such projects become derailed.

When a new project is proposed, the risks are assessed very carefully. If the risk is too great, then the project is stopped immediately. It is far better to work on projects that have a higher degree of success, and will deliver tangible benefits to the tax payer (who pays for them remember), than to risk wasting investment on projects that carry a higher degree of risk, where there is the possibility that little or no benefit will be delivered.

In the private sector, accountability stops at the board room with the share holders. Any investment is privately funded, and so does not come from the public purse. Therefore, there is a far lesser degree of accountability, and reciprocally a higher degree of risk appetite.

In short, the private sector has a higher degree of risk appetite compared to the public sector.

Apart form the differences in public vs private funding, public sector bodies do not compete with one another. One local authority has no need to compete with another local authority. The complete reverse is found in the private sector, where businesses operating in the same market space will compete for customers and business. One way of gaining new business is to offer a product or service that your competitors don't. To do this requires investment in new technologies, skills and tools in an attempt to gain a competitive advantage. This competitive model simply doesn't exist in the public sector.

The different levels of accountability and risk taking dramatically change the landscape of how projects are initiated within each of the different sectors. In the private sector, using private investment, and with the carrot of possibly gained new business and therefore increasing your revenue streams, far higher levels of risk taking can be found. In the public sector, with public investment and no competition, much lower levels of risk taking are found.

Wednesday, 1 July 2009

A day in the life of a local government software developer

I work in local government for East Northamptonshire Council as their Senior Systems Developer. Since April 2008, East Northamptonshire Council and Borough Council of Wellingborough have formed an ICT partnership. What this means is that East Northamptonshire Council provide ICT support to Borough Council of Wellingborough. Therefore my job spans across two local councils.

The purpose of my job is as follows:
  • To act as both Council's key system development resource
  • To investigate, analyse and design systems that will allow the efficient use and sharing of business critical information
  • Increase the efficiency and effectiveness of the ICT infrastructure through the creation of new software and the integration of existing systems
  • To create and maintain a customer focused website and intranet across both councils
As well as being the key development resource, I am also the manager of the ICT Development Team, which includes managing the Web Developer.

There is certainly not enough room to describe everything that I do, but some of my main areas of responsibility would include the following:
  • Manage the development and deployment of new software applications, systems software and/or enhancements to existing applications throughout the Council
  • Ensure that development projects meet business requirements and goals
  • Lead on web development projects across both Councils
  • Manage the annual development budget
  • Manage the Development Team

One of the things I like most about working in my job is the sheer variety of work. I get to use a large variety of tools and technologies including Microsoft .Net, Internet Information Services (IIS), SQL Server and SharePoint to name just a few.

My background prior to this job was working for software houses in the private sector, where you generally work on the same product or application. In the public sector, there is definitely more scope to get hands on experience in a wider range of technologies, because you are developing a much wider range of applications across a much larger enterprise.

I am currently involved in a very exciting project to replace East Northamptonshire Council's Content Management System (CMS). This is the application that our Web Content Editors and my team use to surrender content to the web site. Our new partner is Jadu. I am also responsible for defining the necessary business transformations, project management and driving the project to completion. Once the web site is live, I will investigate how I can integrate it with Web 2.0 / social media, and leverage the benefits of those technologies.

I am also involved in upgrading the CMS for Borough Council of Wellingborough, using the same partner. This will involve re-designing their web site, and re-categorising their content as they are moving their content taxonomy over to the Local Government Navigation List (LGNL). All local government services are categorised in a standard way to make them consistent between different councils. So a bin collection in Northamptonshire will be categorised in the same way as a bin collection in London. This helps with navigating and searching for content on local government web sites. So changing their underlying taxonomy is not a trivial challenge, as all content will be affected.

Working in local government as a Senior Systems Developer is exciting and challenging in equal measure, and I consider myself very lucky to enjoy what I do.